Privacy Policy

Last updated: January 2024

alpha airways ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for membership
• Request a quote or book a flight
• Contact our concierge service
• Subscribe to our communications

This information may include:

• Name and contact information (email, phone, address)
• Passport and travel document details
• Payment information
• Travel preferences and history
• Dietary requirements and special requests

Automatically Collected Information

When you access our website, we may automatically collect certain information including:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring website addresses

2. How We Use Your Information

We use the information we collect to:

• Process membership applications and maintain your account
• Arrange and coordinate flight bookings
• Provide 24/7 concierge services
• Communicate with you about your bookings and membership
• Send relevant offers and updates (with your consent)
• Improve our services and website functionality
• Comply with legal obligations

3. Information Sharing

We may share your information with:

• Aircraft operators and charter companies to fulfill bookings
• Ground transportation and hospitality partners
• Payment processors for secure transactions
• Legal authorities when required by law

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict processing
• Data portability
• Withdraw consent

7. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

8. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Phone: +43 732 350090